FAQs

How long will a Slick Stick™️ bottle last?

If you use daily, your Slick Stick™️ will last around 4-6 weeks.

Is the Slick Stick™️ cruelty free?

Absolutely! Our furry friends shouldn't be harmed as a result of our beauty regime.

Does the Slick Stick™️ work on all hair types?

The Slick Stick™️ does work on all hair types, however the curlier the hair the more product you'll need to use.

Are your products Vegan?

Yes! All of our products are 100% Vegan.

I own a hair salon or store, can I become a stockist?

Yes! We offer a Wholesale program. Please contact us through the stockist form in the footer of our website or via email at hi@slickhaircompany.com 

What does the Slick Stick™️ smell like?

We've formulated the Slick Stick™️ to have a pleasant perfume smell, it smells good enough to eat! (please don't eat it!)

Who owns Slick Hair Company?

Slick Hair Company is owned by Female Founder Mia Plecic

Can I use my Slick Stick™️ on my children?

Absolutely! Lot's of customers love using their Slick Stick™️ on their children's hair to help create an easy up do!

What colour is the Slick Stick™️ ?

Our product is a clear colour so it is suitable for all hair colours.

What is your shipping policy? 

All orders are shipping using Australia Post with a tracking number provided. You will receive your tracking number via email when your order has been fulfilled.

 

If you place your order before 12pm (AEST) on a weekday it’ll be dispatched to you on the same day.

 

Free express shipping applies on all orders over $49.99 AUD

 

Australian Standard Shipping:

We charge a $7 flat fee on all domestic standard shipping orders. 

 

All orders are shipped via Australia Post with a lead time of 2-7 business days from the date of dispatch* 

Australian Express Shipping:

We charge a $10 flat fee on all domestic express shipping orders. 

 

Free express shipping applies on all orders over $49.99 AUD

 

All orders are shipped via Australia Post with a lead time of 1-2 business days from the date of dispatch*

 

International Shipping: 

We ship Internationally! Please see below estimated lead times: 

New Zealand: 9 - 15 Business Days*

United Kingdom: 9 - 25 Business Days*

United States: 15 - 25 Business Days*

$15 AUD flat rate applies on all international orders

 

*Please also note there are longer than usual delivery times in the Australia Post delivery network. The above delivery timeframes are an estimate and are used as a guide only.

Find out more via Australia Post here: https://auspost.com.au/service-updates

 

Duties & Taxes: 

Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. Slick Hair Company has no control over these fees and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.

It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Slick Hair Company will refund you the cost of your purchase (minus the costs of shipping to and from your country).

 

Other Information: 

If a change of address is made directly with your local post office, Australia Post or Slick Hair Company will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with Slick Hair Company via our customer care email prior to your order being shipped. We will do our best to action this request prior to your item being shipped but can’t guarantee the change. If you have any questions please email our customer care team at customercare@slickhaircompany.com

 

Slick Hair Company is not responsible for lost or stolen packages or packages delayed in transit unless ‘Route Package Protection’ was added to your order.

 

If you opted to not be covered by ‘Route Package Protection’ and it was not delivered due to an incomplete or incorrect address, lost or stolen package, you may wish to have it re-sent for an additional $10 shipping fee. If you wish to be refunded, we will refund you the amount of your purchase minus the $10 shipping fee to and from your address.